Kefigel ship worldwide free via CTT, whenever it reaches a minimum value of order, and weight of the merchandise up to 2Kg.
At Kefigel, our main goal is your total satisfaction. Purchasing decisions are easy, quick and totally transparent.
However, if you are not satisfied, the deadline for requesting the exchange or return of the products is 14 days after the date of receipt of the order, in accordance with Decree-Law no. 143/2001. To do so, you must:
Within a maximum period of 2 working days, you will receive an e-mail from us, confirming receipt of your order and reminding all data for the return of the product (s).
It is very important that you:
Of our part:
In case of exchanges of products the cost of sending the substitute (s) is the responsibility of the customer.
For return or exchange to be accepted, it is essential that you respect the following rules:
All orders placed are shipped within 3 business days, if all products in the order are available.
This term can be changed if there is no momentary availability of one or more products of the order. If any of the products are unavailable, the customer will be contacted and informed of the deadline for stock replenishment.
If you do not want to wait for the replacement of the missing product, you can choose a substitute product or cancel the order.
In the case of replacement of the order, a settlement must be made.
If you wish to cancel this product (s), the remaining order will be sent immediately and the value of the canceled product (s) will be returned to the customer.
Kefigel sends worldwide through CTT (Official Portuguese Post Office) or CTT Expresso.
The delivery time will vary depending on the destination and the handling time at the destination couriers.
Delivery times may vary in certain exceptional periods of greater flow, for example in the holiday period or Christmas season. We suggest that in these times, anticipate your purchases in order to receive all orders without problems.
In the case of non-Community orders, delays in delivery may occur due to customs inspection. Kefigel can not intervene to speed up this situation but whenever you need help you can contact us.
Carriers do not allow you to set a specific time for the delivery of your order, so it is important to mention a delivery address that is most likely to be received during working hours, for example your workplace.
In Portugal, CTT's usual delivery time is between 08:00 and 18:00.
In case there is no one at the address to receive the merchandise will be left a notice in the mailbox to request the contact to schedule a new delivery.
All payments processed by our Website are made by SSL encrypted pages.
Kefigel offers payment by Multibanco, Transfer, Delivery to the Collection (only in Portugal adds a cost of 1.5 €), Paypal or credit card to make your purchases with total security and convenience.