Free Shipping to Portugal and Islands

Kefigel ship worldwide free via CTT, whenever it reaches a minimum value of order, and weight of the merchandise up to 2Kg.

  • Portugal: Free shipping for purchases over € 35 (in case of Delivery to Collection will be charged € 1.5)
  • The purchase value for calculating free shipments refers exclusively to the sum of the cost of the products, withdrawing all associated discounts at the time of purchase and without addition of transport values.

 

Exchange and Return Policy

At Kefigel, our main goal is your total satisfaction. Purchasing decisions are easy, quick and totally transparent.

However, if you are not satisfied, the deadline for requesting the exchange or return of the products is 14 days after the date of receipt of the order, in accordance with Decree-Law no. 143/2001. To do so, you must:

  • Complete the contact form stating the intention to exchange or return the product;
  • Mention the order number;
  • Mention the reference (s) of the product (s) you want to exchange and / or return;

Within a maximum period of 2 working days, you will receive an e-mail from us, confirming receipt of your order and reminding all data for the return of the product (s).

It is very important that you:

  • Wait for our e-mail with the data of the return and keep the product (s) in the same conditions received to be able to return it;
  • Please follow the maximum period of up to 7 working days after we confirm your request to send the product (s) to our address along with a copy of the invoice.

Of our part:

  • We will analyze the product (s) within 5 business days when it is returned.
  • If you have respected all the previous points, we will return the value of your order within a maximum of 30 days.

In case of exchanges of products the cost of sending the substitute (s) is the responsibility of the customer.

Returns Policy

For return or exchange to be accepted, it is essential that you respect the following rules:

  • The product must be sealed, in its original packaging, including with cellophane or protective labels (if any);
  • If the product box is not sealed, keep the product seal, or any other use protection, intact;
  • You should ensure that along with the product follow all the attached components: samples, gifts, package insert, among others, respecting the original conditions of shipment;
  • Preserve the invoice, keeping in mind that a copy of it must accompany the return of the product to Kefigel.

Delivery times

All orders placed are shipped within 3 business days, if all products in the order are available. 
This term can be changed if there is no momentary availability of one or more products of the order. If any of the products are unavailable, the customer will be contacted and informed of the deadline for stock replenishment. 
If you do not want to wait for the replacement of the missing product, you can choose a substitute product or cancel the order. 
In the case of replacement of the order, a settlement must be made. 
If you wish to cancel this product (s), the remaining order will be sent immediately and the value of the canceled product (s) will be returned to the customer.
Kefigel sends worldwide through CTT (Official Portuguese Post Office) or CTT Expresso.

The delivery time will vary depending on the destination and the handling time at the destination couriers.

  • Shipping to mainland Portugal: 2 working days
  • Madeira and Azores: Between 2 and 15 working days, depending on the chosen transport service (airplane or boat).
  • Europe: up to 5 business days
  • International orders: Between 7 and 20 business days.

Delivery times may vary in certain exceptional periods of greater flow, for example in the holiday period or Christmas season. We suggest that in these times, anticipate your purchases in order to receive all orders without problems.

In the case of non-Community orders, delays in delivery may occur due to customs inspection. Kefigel can not intervene to speed up this situation but whenever you need help you can contact us.

 

Delivery time

Carriers do not allow you to set a specific time for the delivery of your order, so it is important to mention a delivery address that is most likely to be received during working hours, for example your workplace.

In Portugal, CTT's usual delivery time is between 08:00 and 18:00.

In case there is no one at the address to receive the merchandise will be left a notice in the mailbox to request the contact to schedule a new delivery.

 

Secure Payments

All payments processed by our Website are made by SSL encrypted pages.

Payment methods

Kefigel offers payment by Multibanco, Transfer, Delivery to the Collection (only in Portugal adds a cost of 1.5 €), Paypal or credit card to make your purchases with total security and convenience.