Terms and conditions

The site www.kefigel.net belongs to the company ESTERIPLAS - PRODUCTS FOR THE AREA OF HEALTH, LDA with its headquarters at Rua 1º de Maio, nº 125, in the Industrial Area of ​​Roligo, Espargo, 4520-115 Santa Maria da Feira, Portugal, with the NIF PT50202776, and has as its objective the commercialization of cosmetic products based on kefir of water.

These General Terms and Conditions apply to all visitors of the site www.kefigel.net, as well as to any commercial transactions through this virtual store.

The navigation on the site and the purchase of any product in www.kefigel.net imply the acceptance of all the following points.

Contact forms and working hours

You can contact us by phone, (+351) 256 330 350, by email, through geral@esteriplas.mail.pt, or in person at the address indicated in the previous point. Our opening hours are from Monday to Friday from 09h to 18h. We are closed on Saturdays, Sundays and holidays.

Protection of Personal Data

Kefigel guarantees the complete confidentiality of all data provided. Your storage is intended solely and exclusively to facilitate the customer experience on the Kefigel website, and you can more quickly access all products, place orders and receive communications about beauty programs, promotions or any other relevant content for visitors to the site. site.

At any time, the visitor or client may request the cancellation of the subscription of the newsletter, simply filling out the contact form with your data (name and e-mail) indicating "I do not intend to receive further communications from Kefigel".

At any time you can access your account and change your personal data.

 

Authorization to enter the country of destination

All products and brands available at www.kefigel.net are authorized to be marketed and consumed in Portugal and are covered by the Infarmed and DGAV regulations. It is the responsibility of the customer to confirm if there is any legislation in your country that prevents the importation and consumption of any of the products or substance contained therein.

In cases where product entry is prohibited, several situations may occur:

 

  • When the product is sent via CTT and is returned automatically as soon as it arrives at the customs of the country of destination, for non authorization of entry, will be made return of the value of the products in discount voucher, deducted from the costs of transportation and any taxes or customs costs associated with the return;
  • In the case of an express delivery, the return for non-authorization in the country of destination implies the collection of the transportation costs for the origin, as well as all the costs of import and customs clearance associated with the return. The customer will receive on the voucher form the value of the products, after deducting the total costs of the return. We will always try to question the customer about the preference between the return of the products or the abandonment of the merchandise and consequent destruction, but in some destinations it is not possible for the order to be returned immediately and automatically to the sender. In these cases the customer will be responsible for the total cost of the return.

Applicable law / Competent forum

These Terms and Conditions shall be governed by Portuguese Law, and the Parties hereby elect, with express waiver of any other, the jurisdiction of the Region of Anadia to settle any question arising or resulting from this agreement.

 

In the event of a dispute, the user / client may use an Alternative Dispute Resolution Body: Consumer Conflict Information and Arbitration Center (CNIACC), Faculty of Law of the Universidade Nova de Lisboa, Campolide Campus, 1099 -032 Lisbon; Tel: 213 847 484/919 225 540; e-mail: cniacc@unl.pt. For more information visit the Consumer Portal at www.consumidor.pt

Updating these terms and conditions

The company KEFIGEL - PRODUTOS NATURAIS, LDA reserves the right to change these terms and conditions without prior notice, always being published on the site  www.kefigel.net  and at the end of the respective update date.

These terms and conditions were updated on  May 7, 2018 .